At Outdoor Street Furniture Limited, we specialize in high-quality, made-to-order outdoor furniture. Due to the nature of our products, which are shipped in bulk and often include heavy items, we handle shipping differently to ensure your order arrives safely and efficiently.

1. Made-to-Order Shipping

All our products are custom-made to order. As a result, we cannot provide specific delivery timeframes at the time of purchase. However, the general lead time for manufacturing and delivery is approximately 6–8 weeks. If your order is ready sooner or experiences delays, we will keep you informed every step of the way.

2. Shipping Costs

• Shipping costs are calculated based on the size, weight, and destination of your order.
• Rates will be confirmed at the time of purchase.
• For large or complex deliveries, we will work with you to arrange the most efficient and cost-effective shipping solution.

Due to the bulk and weight of our products, shipping fees may vary significantly depending on your location and the size of your order.

3. Delivery Process

1. Order Confirmation: Once your order is placed, you will receive a confirmation email with your order details.
2. Manufacturing Lead Time: Orders are custom-made, with an estimated production and delivery lead time of 6–8 weeks.
3. Shipping Notification: When your order is ready for dispatch, we will contact you to confirm the shipping arrangements.

4. Delivery Conditions

• Access Requirements: Please ensure there is suitable access for delivering large or heavy items.
• Business and Commercial Deliveries: If your order is being delivered to a business or commercial site, please provide detailed delivery instructions.
• Assistance with Unloading: Some deliveries may require additional assistance for unloading heavy items. If this is necessary, we will notify you in advance.

5. Damaged or Missing Items

We take care to ensure your order arrives in excellent condition. If there are any issues with your delivery:

• Damaged Items: Contact us within 48 hours with photos and your order details. We will assess the situation and arrange for a replacement or repair.
• Missing Items: Notify us promptly, and we will investigate and resolve the issue.

6. International Shipping

Currently, we primarily deliver within New Zealand. If you require international shipping, please contact us to discuss options and feasibility.

7. Contact Us

If you have any questions or special requirements regarding your shipping needs, please get in touch with us:

Outdoor Street Furniture Limited
64 New Windsor Road, Auckland 0600, NZ
Email: info@outdoorstreetfurniture.co.nz
Phone: 029 043 45336

We appreciate your patience and understanding as we craft your custom outdoor furniture and coordinate its delivery. Thank you for choosing Outdoor Street Furniture Limited!